Terms and Conditions

Returns

You can cancel any order and simply return any unused item within 60 days of receipt of the item(s) for a full refund of the price of the goods (provided it is in a new, unused condition). Please contact us at info@iotaproject.com to qualify for a refund.  The items must be returned in original condition with all tags and packaging intact and items unworn. It is your responsibility to pay for the order to be returned and obtain a certificate of posting. You can return your items via your chosen method using the returns label on the reverse of your delivery note. Postage/carriage costs must be paid by the sender and will not be refunded by iota.

If the items are not what you ordered or they are faulty, please contact us at info@iotaproject.com to organize a return at our expense.

Technical Information

iota products are completely handmade and must be treated gently and with care. Our products may change a little in size or shape after use. Feel free to gently reshape your iota piece with your own hands when first placed in your home and when needed. iota furniture are suitable for indoor spaces only. Extended exposure to direct sunlight may harm the product. Do not drag items on rough floors or surfaces, it my damage the textile.  

Customs Fees

Please note that all shipments to destinations outside of the Israel may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer’s, responsibility. Please refer to your customs department for guidance.

Warranty

We offer a 2 years warranty against any defects in workmanship on iota furniture.

Any Problems

If you are dissatisfied in any way with your order or have a query relating to home delivery, please call +(972)-522242879 (Lines are open: 24 hours a day) or email us at info@iotaproject.com

Prices

All prices shown are cash prices in USD($). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account, according to our reasonable discretion. We will request payment for the full amount on confirmation of your order.

Delivery

Standard delivery is charged according to the country shipped to. Under usual circumstances your order will be delivered within 60-90 working days, subject to availability of the products you have ordered. Please allow extra days for local holidays, national holidays and weekends. iota reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.

Credit Card Payments

We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are dispatched once authorization has been obtained. Please note that we do not accept payments from pre-paid cards.

Law

These Terms and Conditions will be governed by and interpreted in accordance with Israeli Law. The parties hereby submit to the jurisdiction of the Israeli Courts. All contracts will be concluded in the English language.